Refund policy

Damaged or Incorrect Items

We take care to package and dispatch orders appropriately. If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible and provide your order number, a description of the issue, and photographs of the item and its packaging where available.

Each claim will be reviewed individually. Where appropriate, we may request additional information and contact the courier company to investigate the circumstances of delivery. Photographs and courier records may be considered as part of this assessment.

Following our review, we will explain the available resolution, which may include a replacement, repair, price reduction, or refund, as applicable under our policy and relevant consumer-protection laws.

Refunds are not automatic solely because a claim has been submitted. Each claim will be assessed fairly based on the information available and the circumstances of the case. However, nothing in this policy limits or excludes any mandatory rights you may have under applicable law.

Please retain the original packaging until your claim has been reviewed, where reasonably possible, as it may assist with the investigation.